Exchange and Return Policy

Due to the diversity of planting days for some types of roses, we note that some seasonal roses, if they are not available, will be replaced with a similar flower.

It is available at the same price.

- In the event of a defect in the product, such as damage to the packing paper

Or there is a clear defect in the product, please contact us on WhatsApp +966549860720

If you want to replace the order, please contact customer service on WhatsApp and send a picture of the product to be replaced, it will be accepted in

The request has not yet been fulfilled

Cancellation and refund policy to the customer's card

In the event of applying to cancel the application and return the value to the credit card (Refund), the amount will be returned within 14 days from the date of the cancellation process.

In the event of a request to return the amounts in the customer’s wallet via SMS, a return process fee of 2.5% of the value will be deducted

Edit order

To modify orders, please communicate through your account through which the order was made, and through it you can change the delivery address and the text of the attached message

and the date of arrival, and such adjustments must be made at least two working days before the date specified for delivery. You should make sure to let us know

As soon as possible, if the gift has already been prepared and sent, we will not be able to apply these modifications.

Cancelling order

In the event that the cancellation request is submitted 24 hours before the date of delivery of the gift, the value of the request can be refunded.

In the event that the cancellation request is after 24 hours from the date of delivery of the gift, an administrative fee of 50 riyals will be deducted from the value of the order.

In the event that the cancellation request was made after the gift has been prepared, the value of the order cannot be refunded.

Delivery

In the event that the order is out for delivery, and there is no response from the receiver within 10 minutes, the order will be returned to the store, and if the sender wishes to send the order to another receiver or to the same receiver and to another site or to the same site, an additional fee of 25 riyals will be paid by sender

In the event that the request is exited to the specified location and then the recipient moved to another location other than the agreed-upon location, an additional fee of 25 riyals will be paid by the sender

• The delivery company will deliver your gifts to the address provided to it, and we disclaim all responsibility if the recipient's information is incorrect or cannot be contacted or refuses to receive the gift.

When the recipient refuses to receive the order, the amount of the gift will be returned, except for the delivery amount. It will not be returned. Returns fees will be deducted 2.5% of the value .